CEMA Ltd Emergency Contact Procedure

CEMA Ltd. have an out of hours 24/7 response service.

During normal office hours

The Client can contact our Nottingham Office for assistance on TEL: 0115 940 3532

For out of office hours

The client can contact our Nottingham Office on TEL: 0115 940 3532 where they will be re-directed to our 24/7 Call Centre

CEMA Ltd will warrant, to the Purchaser, the Goods, Services or Works supplied against defects in materials, component parts, manufacture or workmanship.

The warranty period shall be for a period agreed at the time of contract, subject to normal usage and recommended maintenance being carried out in accordance with the suppliers recommendations.

Where any defect arises during the warranty period the supplier will at our cost and risk:

• rectify the defect ,or,
• replace equipment with a new equivalent product.

In the event of plant failure:

• First line maintenance will be carried out by the Purchaser to establish if there is a failure of the equipment provided by the supplier.
• Where failures occur to equipment covered by the warranty, the supplier shall be contacted, informed of the failure and the criticality.
• Arrangements shall be made by the Purchaser to enable the supplier to have access to the site.
• The supplier shall attend site to rectify the defect, shall make any arrangements for further access if required and on resolution of the problem submit a report to the Purchaser detailing the remedial measures undertaken.

Where following replacement it is subsequently proved by the supplier that the reason for failure was due to circumstances outside those covered by the warranty (i.e. Free Issue Components*) or that the returned equipment/product was not faulty then the supplier may invoice the Purchaser for the agreed cost of any remedial work or replacement items.

* Free Issue components to be detailed within the O&M Manual.